Comment Monitoring

Video walkthrough: Comment MonitoringPlay video · English audio
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Go live solo with Comment Monitoring to help you manage a busy chat. Use keywords and optional AI Analysis to identify positive and negative comments, then choose which actions Cocodesk can perform automatically.

1. Set your positive and negative keywords

Open Comment Monitoring and its configuration panel. Add words or phrases relevant to your audience and products:

  • Positive keywords help identify useful feedback to pin.
  • Negative keywords help identify comments you want to review or handle.
  • You can configure up to 500 positive and 500 negative keywords. Use the language your viewers actually speak.

Start with specific keywords. A broad word can also appear in a genuine question, so check the detected comments before enabling automatic actions.

2. Choose whether to use AI Analysis

Enable AI Analysis if you want additional help identifying comments that keyword matching may miss. AI Analysis is free for a limited time.

Detection can make mistakes. Review results and adjust your keywords and settings to suit your live room.

3. Configure pinning and moderation

  • Automatic pinning selects highly rated, detailed positive comments from recent messages and rotates them into the pinned spot. Pins are at least 2 minutes apart.
  • For negative comments, choose the appropriate mute or block action. You can take an action manually or enable automatic handling according to your settings.

Muting or blocking acts on the user; it is not a feature for deleting comments. Review the results periodically, especially when you change your rules.

4. Add Flood Comments if needed

Prepare up to 5 comments for automatic publishing, such as a product reminder or a note about the current offer. Keep the content useful to viewers.

For larger groups of messages with configurable timing, see Auto Comments. For keyword-triggered answers, see Auto Replies.

5. Enable monitoring during the live

Turn on Comment Monitoring in the live room. Check the detected comments and actions, then adjust the rules as needed. Cocodesk reduces repetitive moderation work so you can give more attention to presenting products and answering individual questions.